Refund Policy

Effective Date: February 23, 2026 Last Updated: February 23, 2026

Satisfaction Guarantee

We want you to be confident in your purchase. If MidOS doesn’t meet your expectations, we offer a straightforward refund process.

72-Hour Money-Back Guarantee

All paid tiers (Dev, Ops, Teams, Enterprise) include a 72-hour money-back guarantee from the date of your first payment.

• Request a refund within 72 hours of your initial subscription — no questions asked.
• This applies to your first billing cycle only (monthly or annual).
• Refunds are processed via Paddle (our Merchant of Record) and returned to your original payment method.

After 72 Hours

After the initial 72-hour period:

• Monthly subscriptions: No partial refunds. Cancel anytime and your access continues until the end of your current billing period.
• Annual subscriptions: No partial refunds. Cancel anytime and access continues until the end of the annual period.

Downgrade vs Cancel

• Downgrade: You can switch from a higher tier to a lower tier (e.g., Ops to Dev). The price difference is credited to your next billing cycle.
• Cancel: Your access continues until the end of the billing period. After that, your account reverts to the Community (free) tier. Your API key is deactivated for the paid tier.

When We Issue Refunds Outside the Guarantee

We may issue refunds at our discretion for:

• Extended service outages (more than 48 consecutive hours)
• Billing errors or duplicate charges
• Circumstances where the Service materially fails to deliver as described

How to Request a Refund

1. Email [email protected] with your account email and reason for the request.
2. Or contact Paddle directly through the receipt email you received at purchase.

Refunds are typically processed within 5-10 business days.

Non-Refundable Items

• Research briefs that have already been delivered
• Enterprise custom knowledge packs already created
• Community (free) tier — nothing to refund

Contact

For billing questions: [email protected]